Tuesday, August 14, 2007

answering the phone

Companies usually have their own spiel, especially call centers, in receiving phone calls. However, they revolve around one and the same formula. Usually, the catch is to sound pleasant and accommodating. You are the company's emissary and therefore are expected to make a good impression. So what do you do when the phone rings? Pick it up of course after the 2nd or 3rd ring and say the company ID, your ID, greet and offer help. This happens quite fast you are not even aware that you have given four steps in doing it. Let us have a real phone call. The phone rings. You pick it up and say:

Pinoy Bodies, this is Joan, good morning. How may I help you?

Glitter World, this is Anne, good morning. Is there anything I can help you with today?

Dozen Roses, good morning. This is Jane, may I help you?

You could concoct your own combination but the items are basically the same---ID, greeting, offer help. If it is a residence the formula could change a bit like this:

Hill's residence, this is Jill, good morning.

Wayne's residence, good morning, this is Shanti.

The phone is still one of the most reliable methods of communicating with someone. If we know how to use it properly in business, it could bring in huge revenues for your company.

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